Ascot Shop Vouchers - Terms & Conditions


1. The Ascot Shop Gift Vouchers entitle the bearer to purchase goods in any of the Ascot Shops on-site. The Ascot Shop locations: next to the Parade Ring, on the Cedar Tree Lawn and in the Windsor Enclosure (Royal Ascot only).

2. The Ascot Shops will be open on the following Racedays in 2017: May Racing Weekend (13 May only), Royal Ascot (20-24 June), Summer Mile Racing Weekend (14-15 July), King George VI (28-29 July), Dubai Duty Free Shergar Cup (12 August), Festival of Food and Wine (8-9 September), Autumn Racing Weekend (6-7 October), QIPCO British Champions Day (21 October). The Ascot Shop opening hours on these Racedays will be per the opening and closing times of the gates.

3. Ascot Shop Gift Vouchers cannot be redeemed or exchanged for a cash alternative. No change or credit will be given if the full value of the Gift Voucher is not spent in one transaction. An individual Gift Voucher can only be redeemed against one transaction.

4. Ascot Shop Gift Vouchers issued in conjunction with Royal Ascot 2017 can only be redeemed between 20 – 24 June 2017. 

5. Ascot Shop Gift Vouchers issued in conjunction with an Ascot Raceday 2017 can be redeemed on any of the above Racedays in 2017, with the exception of Royal Ascot. 

6. If a product is returned to the Ascot Shop that has been purchased using a Gift Voucher, it can be exchanged at that time only for a product(s) of equivalent value or the value can be used as part payment for a product of higher value. 

7. The Ascot Shop Gift Voucher must be presented at point of purchase. A copy or booking confirmation/reference will not be accepted.

8. Ascot Shop Gift Vouchers can be redeemed against any active in-store seasonal promotion. 


Cancellation terms :
a. If the event is cancelled, abandoned or postponed and it is rescheduled for any alternative date, your tickets to the event shall be valid for entry at such rescheduled event; or
b. If the event is cancelled, abandoned or postponed and it is: (i) not rescheduled; or (ii) it is rescheduled but you are unable to attend on the rescheduled event date, you will be entitled to a full refund of the face value of the ticket(s). To claim a refund, apply in writing within 28 days of the affected event day enclosing your ticket to Head of Sales, Ascot Racecourse, Ascot, Berkshire SL5 7JX.