ASCOT RACEDAY FREQUENTLY ASKED QUESTIONS

General

What time do gates open?

What time is racing?

What time does the Ticket Office open?

What are the differences between the enclosures?

Where can I watch the racing?

Where can I enter the racecourse?

Will I have access to Parade Ring viewing?

Can I bring furniture into the racecourse?

Can I leave a bag/luggage in a cloakroom?

Will my bag be searched?

Will there be first aid available?

Will racecards be available to purchase on the day?

What payment methods will you accept on site?

Can I bet on site?

Will there be toilets?

As a Boxholder where can I place a bet, and will there be betting couriers?

Can I upgrade my ticket?

Tickets

What is the refund policy?

How do I book raceday tickets?

Can I buy tickets on the day?

How do I book child tickets?

How will I get my tickets?

What should I do if I have not received my tickets?

Can my guest still enter the racecourse if tickets are in my name?

Dress Code

What is the dress code in the Flat season?

What is the dress code in the Jumps season?

Parking

How do I book parking?

Can I charge my electric vehicle?

What time do the car parks open?

Is there a drop off point?

Food & Drink

What food and drink is available?

I have an allergen/dietary requirement, what is available for me?

Which payment methods will be accepted in food and drink outlets?

Can I bring a picnic?

Can I bring alcohol into the racecourse?